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Swiss Miss

Swiss Miss

www.swissmiss.com
What is your customer experience with Swiss Miss?

Swiss Miss Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

2.5 star rating from 15 customer reviews; consumers are mostly dissatisfied. Reported pros include tasty and cheap; cons include maggots, missing marshmallows, damaged or underfilled packaging, and frequent requests for a refund. Reviews highlight problems with sealing, quality control, and delivery errors, and reviewers value the website but report poor customer service.

Key Takeaways for Future Customers

  • Check recent Swiss Miss reviews before purchase and inspect packets on opening.
  • Keep proof of purchase and expect to request replacement or refund for defects.

Negative Feedback / Risk Areas

  • Recurring Swiss Miss customer complaints about contamination with maggots or insects.
  • Reports of underfilled cans, missing marshmallows, torn or unsealed packets and delivery errors.
  • Poor response to claims and slow or unsatisfactory resolution.

Positive Feedback

Many reviewers still call the product tasty and inexpensive and praise familiar flavors.

View full overview ›

Media from reviews

Swiss Miss - Defective product
Swiss Miss - Worms large in cocoaSwiss Miss - Worms large in cocoa - Image 2Swiss Miss - GrossSwiss Miss - Wrong contentsSwiss Miss Lucky charmsSwiss Miss Lucky charms - Image 2
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Show reviews that mention
powder chocolate packet milk cocoa half yuck maggots cup contents
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Ashiya Dln
map-marker Bloomingdale, Illinois

6oz and weak no longer tastes good

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AI Highlights
  • - Size reduced from 8 oz to 6 oz with a price increase.
  • - Packaging appears wasteful.
  • - Messages are not returned and quality control is poor.

There used to be enough for 8oz they quietly increased the price and changed it to 6 oz . NO ONE DRINKS OR MAKES 6OZ!!!

if your going to charge more then leave at 8 oz!

Not only a waist of packaging .Will be posting to Facebook not to buy!dodo not buy. Some executive is making too much money and no providing an inferior production not purchase quality control is also bad and they dont return messages.

User's recommendation: Do not buy!

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Yukiko A Ivf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarksville, Tennessee

Defective product

AI Highlights
  • - Bought SwissMiss marshmallow at Walmart; several packs were opened.
  • - Has photos of opened and sealed packs; asks where to send the address.
Swiss Miss - Defective product

I got swissmiss marshmallow

Few days ago at Walmart,

I opened this morning and 6,7pack was already open and 1 is empty,

Empty one is not open sealed,

I have picture and opened pack and sealed pack too, I can send all just want to know where to send address

I am Japanese, but in Japan, packages like this are not designed to be opened so easily. Since the contents are in powder form, improvements are needed to ensure proper sealing.

Loss:
$9

Preferred solution: Full refund

View full review
Jackie a Ujq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Corona, California

Worms large in cocoa

Swiss Miss - Worms large in cocoa
Swiss Miss - Worms large in cocoa - Image 2

I just made my kiddo some Swiss miss and notice larvae in her cocoa. I check the powder and there is larvae in it also. Disgusting.

Preferred solution: Apology

View full review
Kealey Jcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Swiss Miss Lucky charms

Swiss Miss Lucky charms
Swiss Miss Lucky charms - Image 2
Swiss Miss Lucky charms - Image 3
Swiss Miss Lucky charms - Image 4

I purchased a box of Swiss Miss Lucky charms to find every single hot cocoa packet to have been perforated and was open prior to me opening the box

Preferred solution: Price reduction

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Anonymous
map-marker Rancho Cucamonga, California

Gross

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AI Highlights
  • - Bought powdered milk for a large family.
  • - Milk is contaminated with black, red, and yellow specks; fungi suspected; not noticed when used for bread.
Swiss Miss - Gross

I bought powdered milk. We have a large family and no where to store extra milk and I decided this would be the solution.

The milk was contaminated with black, red and yellow things.

I suspect it is different types of fungi. If I were using this for bread I wouldve never noticed, but I was using it for milk to drink.

User's recommendation: Do not buy this stuff

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Anonymous
map-marker Columbus, Ohio

Wrong contents

Swiss Miss - Wrong contents

I bought 2 boxes of marshmallow hot cocoa and upon opening there are no marshmallows in either... Boxes have a best by nov 09 2026

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Amrit Kqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

08amrit@***.com

I wanted to know if mono and diglycerides in the hot chocolate powder are extracted from animals or plants.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Baton Rouge, Louisiana

Terrible!

Swiss Miss - Terrible!
Contains 2 confidential files for company representatives

I open up my can of swiss miss hot chocolate and its literally a half of can! I had to pay almost $8.00 for a half can of stuff. So wrong.

User's recommendation: Do not buy this product

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Larena Hqf

Half empty container

AI Highlights
  • - The 4 lb can of Swiss Miss hot chocolate from Sams Club arrived with about 1 lb missing.
  • - I paid full price for less product.
Swiss Miss - Half empty container

I purchased a large can of Swiss Miss Chocolate Hot Chocolaate mix from Sams Club. And the can had a large amount of mix missing.

It should've been filled to the top. It's a 4lb container and had about a 1 lb missing.

I don't appreciate paying full price for less than what I should recieve.

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Heather M Iax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Maggots

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I poured a packet of regular Swiss Miss into a cup of hot milk and maggots were crawling around in the powder! Yuck!!!

Loss:
$8
Pros:
  • Tastes ok
Cons:
  • Maggots

Preferred solution: Full refund

User's recommendation: Don’t buy!

View full review
Resolved
Quinetta Oqi

Resolved: Both orders not received 1 order went to old addressftown 1 therefore missing 4 gifts order put at wrong apt and not received

AI Highlights
  • - Four orders went to the wrong apartment or town despite updates.
  • - Four gifts need replacements; charges for missing items should be removed.
Updated by user Dec 25, 2024

Too upset orders not received

Original review Dec 25, 2024

Total of 4 orders sent to wrong apt and other sent to wrong town even though it had been updated Never experience such a mess with y I ur service a total of 4 gifts need to be replaced or do away with being charged for what I did not receive

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Heather M Iax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Maggots

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Poured a packet of regular Swiss Miss into a cup of hot milk and maggots were crawling around! Yuck!!!

User's recommendation: Don’t buy

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Chancellor Fpn

Product ingredients question

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AI Highlights
  • - The nondairy coconut milk hot chocolate contains white sugar.
  • - They will not buy again unless the sugar content changes, even if paying more.

The nondairy coconut milk, hot chocolate is or has white sugar in it and white sugar causes cancer so would be great ideas. They take the white sugar out and use sugar.

I dont mind feeling a little more for good product.

Please keep this in mind. Thank you so now I have a, I just got a package Christmas milk, hot chocolate and Im gonna go ahead and bite the bullet on this one, but I wont buy the product again again unless they change the sugar content and the product.

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Faithfull V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your packaging of your sugar-free cocoa mix is very deceitful. When the foil seal is removed, the carton is approximately 70% full.

AI Highlights
  • - Net weight and servings are listed; it suggests filling or shrinking the carton.
  • - Packaging may be unethical, not illegal.

Inasmuch as the net weight and approximate servings are listed, to reduce consumer dissatisfaction and decrease sales, it is recommended to either: 1) fill contents to the maximum capacity of the carton, even if you need to increase the price accordingly, or 2) shrink the carton to match the current measure of cocoa. Your current packaging may not be fraudulent or illegal, but it is definitely unethical!

I am not asking for a rebate, a discount, or other compensation.

I would, however, appreciate an email response, simply to know that you received my message. You sell a good product.

Cons:
  • Deceitful packaging
  • Empty space within carton

Preferred solution: Elimination of insufficient contents within a product's carton.

View full review
Carolyn C Mvy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged packaging

AI Highlights
  • - Four Swiss Miss cocoa packets rip at the edges.
  • - Not a sale purchase; it should be a quality product.
  • - I wonder if anyone else has had this issue.
Contains 1 confidential file for company representatives
Updated by user Oct 03, 2024

No response at all

Original review Sep 06, 2024

I recently purchased Swiss Miss milk chocolate hot cocoa mix. Each packet I opened, four so far, rips at the edges as I'm separating them.

This is unusual, since I've never had an issue with prior purchases. This was not a sale purchase, so it should be a quality product. Maybe there was a machine issue in your plant.

I'm wondering if anyone else has had this issue. UPC code 70920 4****.

Pros:
  • Great flavor

Preferred solution: Full refund

View full review
Dewaine Jxj

Cannot get a Vallina pudding

Was hopen that I was able to order right from you to get the snack size Vallina pudding it's the only kind I buy is your brand for my Grandson one store only carrying it they told me they order it. But hasnt come in all the other favors they have but Vallina so I guess I just check to see if it will come in soon ?

! Thank you for your time Kathleen Mellon

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